Exchange & Return

We regret to inform you that we do not consider any refunds or exchanges for any orders due to hygiene reasons.

We take pride in checking each and every single product before shipping them out. In the unlikely event that you have received a faulty or wrong item, kindly email us at Maruuibeads@gmail.com; with images attached, within 7 days of receiving your item. Once your return request has been approved, the item has to reach us within 7 working days. We will not accept any return/exchange of the item if it does not reach us within the stipulated time frame. 

Please ensure your returned item is in original condition, without any scratches and defects before apply for return and exchange. In the unlikely event that a product is returned to us in an unsuitable condition, we reserve the right to reject your return/ exchange request. 

Any reimbursement made will be in the form of store credits, valid for 6 months. We do not provide cash refunds.

If you have any enquries, we recommend that you contact us prior to placing your orders.